Every enquiry, followed through to a booking.
We build and run the WhatsApp, CRM and follow-up system that turns your enquiries into booked customers.
~8.6× return on ad spend for a hospital client. See the results
| Time | Enquiry | Status |
|---|---|---|
| 21:42 | Room for 2 nights | Booked |
| 21:38 | Price enquiry | Replied |
| 21:31 | Table for 4 | Booked |
| 21:20 | Delivery question | In CRM |
| 21:05 | Consultation | Booked |
- Ad
- CRM
- Booked
Where enquiries go missing
Most enquiries arrive on WhatsApp, after hours, while you are busy with the customer in front of you.
Some get a late reply. Some get none. Each one was a person ready to book, and nobody can see how many were lost, because they only ever lived in someone’s phone.
| Time | Enquiry | Status |
|---|---|---|
| 18:05 | Price enquiry | Replied |
| 19:20 | Room for 2 nights | No reply |
| 20:12 | Table for 4 | Booked |
| 21:47 | Delivery question | Seen |
| 22:30 | Consultation | No follow-up |
How the line runs
We build four connected stops and keep them running, so every enquiry moves forward until it is a booking.
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Ad
Your ads, website or a shared link send people straight into a WhatsApp chat with your business.
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WhatsApp
An assistant replies in seconds, day or night, in the customer’s language. It answers common questions and takes their details.
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CRM
Every enquiry lands as a row in your Google Sheet or a card in a CRM, so you can see each one and what happens next.
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Booked
Follow-ups go out until the customer books, and you get an alert when they do.
Results
Mercy Aesthetics & Derma, the aesthetics unit of Mercy Hospital. We rebuilt how their enquiries were found, answered and followed up.
Read the case study- Return on ad spend
- ~8.6×
- Monthly revenue growth
- +30%
Return on ad spend: aesthetic treatments, June–September 2026, hospital-reported. Revenue growth: hospital-reported, across the hospital.
Three ways to start
Each one is a fixed price, agreed after a free 30-minute call.
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WhatsApp + Google Sheet
An assistant on your WhatsApp that replies, answers common questions and logs every enquiry to a Google Sheet or Excel file you already use.
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WhatsApp + CRM
The assistant plus a CRM board, where each enquiry moves from new to booked and follow-ups don’t depend on anyone remembering.
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Custom
Chat, CRM and whatever else the business needs: Gmail alerts, booking automation, landing pages and websites, other AI workflows.
Built and run by Hiras
Makerss Hub is one founder who builds every system personally and keeps running it after launch.
No template playbooks and no hand-off to a junior team. The person on your discovery call is the person who builds your line, watches the numbers and fixes what needs fixing.
From first call to launch
| Discovery call | A free 30-minute call to see where your enquiries go today and where they get lost. |
|---|---|
| Proposal | A clear plan, timeline and fixed price. No surprise invoices. |
| Build | We set up the chat, the sheet or CRM and the follow-ups, and test them with real messages before launch. |
| Optimize | We watch the numbers and keep tuning replies and follow-ups, so results improve instead of fading. |
Book a free 30-minute call.
We’ll look at where your enquiries go today and show you what the line would look like for your business. Fixed pricing, no obligation.